About a year ago, I had a lead named Ken come to our website and send a message on our chatbot at 2:52 pm. Not even 60 seconds later a member of my team responded. How much quicker of a reply time can you get than that? You can’t. As humans, we can only work so fast. Under 60 seconds is pretty fast for a human to respond to an inquiry or lead. And yet by the time our team member reached out to Ken, Ken had already left our website. This was happening all the time, so we knew…...
Self-Serve: The Solution to Real-Time Connection
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