Companies reap rewards from customer service

Thriving companies owe their success to customer service. This includes business-to-customer and business-to-business transactions. “It’s a topic that’s very close to my heart as a social media customer service consultant,” said Lindo Myeni. The award-winning influencer and strategist is chief evangelist at Trending Jobs, an online job center. In an Africa Tweet Chat, he talked about customer service and shared approaches to effectively handle crises as a customer service consultant. Companies need near-perfect social media customer service in stressful times. “Demonstrating empathy in your responses goes a long way when using social media for customer service,” Myeni said. “How the…...