They pop up when you are looking to make your first contact with a company. They may be a voice in your phone or a pop-up window on your computer or phone display. What kind of conversation partners are today’s chatbots? They are increasingly smarter and more competent. Although the machine-like artificiality of chatbot responses is still unmistakably there, a lot of the time we simply no longer care. The measurable benefits of communicating with bots tend to take precedence. As long as our questions are unambiguous and limited to basic issues that do not allow for multiple interpretations, chatbots…...
Chatbots: we are all learning to talk to machines
3 min read
