Voice Isn’t Dead – How AI is Changing The Call Tech Game

Is voice dead? It’s a fair question. Chatter about the digitization of processes, new apps, and enhanced mobile banking technology runs rampant and suggests that a place for voice tech no longer exists. I disagree. We’ve seen an unprecedented surge in smart voice technology, especially as Siri, Alexa, and Google all stand at the ready, here to answer all our most pressing questions like “Alexa, what’s the weather today?” I’d even posit that people actually like talking to robots. Here’s how I know: tens of millions have invested in smart speakers and over half of smart speaker owners use them…...