Who should lead the digital agenda?

Time is ticking away. The digital pace is accelerating and many organizations are behind schedule with their digital agenda. Their plan includes actions ranging from deploying ERP (is it digital?) to developing an army of bots that never enter the field. What makes it so difficult? Numerous businesses fail to identify the correct goals for producing value with homegrown or acquired digital assets, and this failure is mostly due to the lack of the appropriate leaders. The issue with IT leading the game? In most firms, information technology is a support role whose objective is to commoditize services and technology…....